That was the message given out to us by the client's Board members today. They've set a very high expectation for us to deliver, and it's going to be very very challenging. I would say it's more of an organisational transformational project rather than just delivering frameworks and support system capabilities.
The client is the biggest Telco group in Indonesia and we are working together as a partner to take the company up the value chain in a customer/demand driven way. The CEO himself directly oversees the project and he shares our vision of positioning the company as an accelerator to the country's economic development.
It's going to be tough but yet exciting. There's alot to absorb and learn in a short time period. We're going to be busy getting our hands really 'dirty'. But nevertheless, it would be an enriching experience working together with the other team members. I'm personally glad to be part of the project.
it's in the detail...good example of customer centricity in the hospitality industry...
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